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Calls

A call centre in your browser.

Calls on Africa's Talking numbers, routed to the right person, logged to the CRM.

Start free trialSee the Call Center plan

14-day free trial · No credit card

A call-centre agent in a headscarf talking to a customer through her headset

Sample product screen: an incoming call from Amina

Every caller reachesthe right person.

An IVR menu picks the team; routing picks an available agent.

A receptionist in uniform smiling at a hotel front desk in Accra

Sample product screen: an IVR menu with orders and deliveries options

Hold, transfer, record.Without fuss.

Hold music, warm transfer to a colleague, and call recording.

A smiling call-centre agent adjusting his headset at his desk

Sample product screen: in-call controls for hold, transfer and recording

Every callon the customer's record.

Callers become contacts automatically. Calls sit next to their chats.

A shop owner smiling behind the counter of her small general store, shelves of goods behind her and a phone on the counter

Sample product screen: a call logged on a contact's timeline

How it works

  1. 01

    Sign up

    Start on the shared trial number.

  2. 02

    Set up your menu

    Point each option at a team.

  3. 03

    Invite agents

    They answer in the browser.

Calls questions.

Do agents need desk phones?
No. A browser and a headset are enough.
Can we get our own number?
Yes. A dedicated Africa's Talking number is $59 one-time plus $29 a month.
Is there a calls-only plan?
Yes, the Call Center plan. See pricing.
A call-centre agent in a headscarf talking to a customer through her headset

Never let a call ring out.

Start free trial

14-day free trial · No credit card