Terms of Service

1. The Service

Social Tribbe lets organizations manage social media publishing, WhatsApp/SMS/voice communication, CRM contacts, and marketing automation from one dashboard. Some features depend on third-party platforms (Meta, X, LinkedIn, TikTok, Africa's Talking) and are subject to those platforms' own terms and availability.

2. Accounts & plans

You're responsible for the accuracy of information provided at signup and for safeguarding your login credentials. Plans and included usage (seats, messages, minutes, contacts) are described on our pricing page; usage beyond a plan's included allowance is billed from your organization's wallet balance.

3. Billing, wallet & refunds

• Subscription fees are billed in advance for the billing period selected (monthly or annual).
• Metered usage (SMS, voice minutes, WhatsApp messages, airtime) is deducted from your organization's wallet balance as it's consumed.
• Wallet top-ups are processed via Paystack and are non-refundable once usage has been drawn against them, except where required by law.
• Downgrading or cancelling a plan takes effect at the end of the current billing period; you keep access to what you already paid for.

4. Acceptable use

You agree not to use the Service to:

• Send unsolicited bulk messages (spam), or messages violating WhatsApp's, Meta's, or any connected platform's own policies.
• Send content that is unlawful, fraudulent, defamatory, or infringes another party's rights.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service or other organizations' data.
• Use the Service to process data you don't have a lawful basis to process (e.g. contact data collected without consent, where consent is required).

We may suspend or terminate accounts that violate this section, with notice where practical.

5. Third-party platforms

When you connect Meta (Facebook/Instagram/WhatsApp), X, LinkedIn, or TikTok, you're also bound by that platform's own developer and user terms. We aren't responsible for changes those platforms make to their APIs, policies, or availability, and a connected integration may stop working if a platform revokes access, including for policy violations on your organization's part.

6. Data ownership

Your organization owns the data it puts into the Service (contacts, message content, campaign data). We process it on your behalf to provide the Service, as described in our Privacy Policy. You're responsible for having the right to process any personal data (e.g. your customers' contact details) you load into the platform.

7. Availability & support

We aim for high availability but don't guarantee uninterrupted access - the Service depends in part on third-party platforms and telecom carriers outside our control. Support is provided per your plan's support tier.

8. Termination

You may cancel at any time from your billing settings. We may suspend or terminate accounts for material breach of these Terms, non-payment, or unlawful use, with notice where practical. On termination, you may export your data for a reasonable period before it's deleted per our retention practices.

9. Disclaimers & limitation of liability

The Service is provided "as is." To the extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose, and our liability for any claim arising from use of the Service is limited to the fees you paid us in the 12 months preceding the claim.

10. Changes to these Terms

We'll update the date at the top of this page when these Terms change and, for material changes, notify account owners by email.

11. Contact

Questions about these Terms: [email protected] or +254 790 175 477.